Clever: Back-to-School Ends, The Tickets Don’t: Handling Ongoing Account Changes and Password Resets at Scale

The BTS rush ends, but the requests don’t. It’s the new student who needs an account today, the password reset tickets that never stop coming, or the incident that means locking down accounts now — not next week.

You can manually handle these one by one — updating rosters or passwords one at a time — but that steady drip costs you time, resources, and security: shared credentials amongst students, weak passwords, and lingering ghost accounts. The cost isn’t just to your team — the student is now locked out of the lesson.

This session is a practical walkthrough of handling the ongoing flow of account and password management in Clever IDM. We’ll cover: – Why manually handling account changes and password requests opens the door to security gaps – A live walkthrough of automated provisioning that creates and updates accounts in Google, Active Directory, and Entra ID – A demo of password reset controls, from resetting passwords in bulk to enabling delegated and self-service resets – Enhancements that ensure every password reset matches your complexity requirements Leave with tools that save your team time and give every learner a secure start.